My PCmover migration has stalled or is no longer progressing. How do I fix this?
It is first recommended that you disable Windows Automatic Updates as this may cause the migration to fail. See the Windows Help file or contact Microsoft for assistance on disabling this Windows feature. Further steps you can apply are as follows:
- Stop the transfer and close PCmover on both computers.
- Perform a so-called Clean Boot on both computers using the steps in the following Technical Document. See How to Prevent Background Programs from Starting when Booting Your PC.
- Make sure all firewall, anti-virus, & anti-spyware applications are disabled on both computers.
Security programs that commonly impede a transfer are McAfee, (Symantec) Norton, Kaspersky, Trend Micro, AVG, Microsoft Security Essentials, the Windows Firewall, Avira, Avast, Zone Alarm, Kerio, Webroot and Vipre.
See the respective Help file for the security program or contact the manufacturer of the application for assistance on how to disable them. - If you are using a Laplink Ethernet Hi-Speed or other crossover cable, make sure to turn off or disable the wifi adapter in your Internet settings to make the Laplink Ethernet the only active network connection. It is also a good idea to place both computers in the same Homegroup or Workgroup, enable Network Discovery (where supported) and enable File and Printer Sharing.
- Start a new migration.
NOTE: If PCmover asks you whether you want to Undo the transfer or begin/resume a transfer, select begin/resume a transfer. The migration should be faster at that point as PCmover will not retransfer files that have already been transferred to the new PC.
If the migration still stalls afterwards, follow these additional steps:
6. Run a surface scan on all drives on both computers, using Scandisk or Chkdsk in Windows. Once the scan is completed, restart the migration. Scan directions are below.
- In Windows 8/10, click on the Windows logo and click on File Explorer, right-click on the drive, choose 'Properties', click on the 'Tools' tab, click on the 'Error Checking' button, click on 'Scan drive'. Restart the PC if requested.
- In Windows XP/Vista/7, right-click on the drive in 'My Computer' in Windows Explorer, choose 'Properties', click on the 'Tools' tab, click on the 'Error Checking' button, check both boxes, and click 'OK'. Restart the PC if requested.
NOTE: The above process will take about an hour for the average hard drive.
7. Completely remove all firewall, anti-virus, and anti-spyware applications from both computers before restarting the migration.